SHIPPING & RETURNS

Hours for local pick up
Monday—Saturday: 10:00AM–4:00PM

  • NO walk-ins permitted
  • YES appointment needed for pick up

Shipping informaton

Shipping fees are as follows:

  • $8 flat rate for all products which fit inside a small size package/box.
  • $10 flat rate for in-between sizes.
  • $12 flat rate for all products which fit inside a medium size package/box.
  • $14 flat rate for all products which fit inside a large size package/box.

NOTE: A small additional shipping fee may be required if ordering multiple large size items, such as 2 or more large home & office diffusers.
NOTE: For online credit/debit card only - A 3% processing fee is added at checkout.
(If local and choosing to pay at pickup, you will still see that 3% fee applied, no worries, we manually refund the fee and issue new invoice).

Orders are typically processed the day they are received, and mailed within the following 24-72 hours. We ship USPS Priority on most orders and First Class mail on some orders. Both Priority and First Class shipping are typically a 2-3 day delivery time. Tracking information is sent via email.
We are not responsible for mail service transit time. Transit times are provided by the carrier, may exclude weekends and holidays, and may vary with destination, particularly during peak periods. Please contact your local post office with tracking information if you have any questions about delivery.

Additional information 

Occasionally a product shown as in stock on our site will be out of stock when the order is placed. We will contact you via email to alert you, and promptly reimburse your method of payment.

We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We ask that you provide current, complete and accurate purchase and account information for all purchases made at our store. We ask that you promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We will do our best to accommodate changes if the order has not been packed and/or shipped. If your order has already been packed and you wish to add on, the addition may need to be considered a new order.
If you made a mistake on a product you ordered, please notify us via email immediately after order has been placed, and we will do our best to work with you. Restocks on returns or replacements may be subject to a restocking fee.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Returns & Exchanges

Although all sales are final after product has shipped, we will work with you if there is a problem.
No returns are honored, including but not limited to: body care products, essential oils, blends, household products and diffusers.

See following terms:

  • If you have accidentally ordered the wrong product, we may accept the return request (which needs to be submitted within 7 days after, you the buyer, receive your product), products must be returned unopened and in new condition.
    Credit for the return will be applied towards a replacement order. Return postage is at your, you the buyer, expense.
  • We cannot accept returns for custom orders, opened or used products.
  • If you receive a damaged product, please contact us immediately. A damaged product will need to be returned by you the buyer. A replacement of same product will be shipped out after we receive the damaged product. The method of shipment needs to be USPS parcel post, first class or priority, in order for the shipping fee to be reimbursed to you the buyer.
  • If you receive a defective product (such as a diffuser) please contact us immediately to arrange repair/replacement/return.
    Diffusers have a warranty and are covered by the manufacturer, not IOwoii LLC.
  • If you have a complaint and wish to reach a resolve please CONTACT US.